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Luxury retail consultancy

Luxury Retail
Built through experience

Helping luxury and premium brands strengthen retail, elevate operations and build exceptional teams.

With more than 20 years of luxury retail leadership, I partner with brands to improve performance, develop people and deliver outstanding customer experiences.

Luxury is in the details. Excellence is in the execution.

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About

Retail has never just been my career

It’s my passion.

For more than 20 years I’ve worked across some of the world’s leading luxury brands, progressing from the shop floor to regional leadership, supporting boutiques, flagship stores, wholesale partnerships and multi-site operations across Europe.

  • I’ve opened stores
  • I’ve closed stores
  • I’ve developed leaders
  • I’ve improved customer experiences
  • I’ve transformed retail operations
  • I’ve recruited exceptional talent

Most importantly, I’ve learnt that luxury isn’t created by chance. It’s created by people who genuinely care about every detail.

Today I work alongside luxury and premium brands, sharing that experience to help businesses grow, strengthen their teams and deliver operational excellence.

Services

Practical support for luxury and premium brands

Retail

Great retail starts with people. I help brands build high-performing teams, develop confident leaders, strengthen clientelling and CRM, and create memorable customer experiences that drive commercial results.

Retail Operations

Luxury is in the details. I help brands build retail operations that run seamlessly-from store openings and operational excellence to Health & Safety, compliance, operational procedures, store handbooks, POS implementation, maintenance, inventory control and operational systems. Every detail is designed to support exceptional customer experiences and strong commercial performance.

Executive Search

I don’t recruit in volume. Every search is personal. I work closely with luxury brands to identify exceptional talent across retail, wholesale and head office functions. Whether it’s a Client Advisor, Tailor, Store Manager, Area Manager, Retail Director or a specialist head office role, every search is built around experience, character and cultural fit.

Wholesale

I support brands in protecting customer experience across wholesale partnerships, balancing commercial and operational priorities.

Interim Leadership

When brands need experienced leadership, I step in quickly. Whether it’s a new store opening, a turnaround, operational change or temporary leadership support, I deliver hands-on expertise from day one. Hands-on. Practical. Results-driven.

Experience Includes

Over 20 years of hands-on leadership across globally recognised luxury brands

LOUIS VUITTON GUCCI FERRAGAMO MICHAEL KORS TOM FORD

Why work with me

Everything I do comes from real experience

I’ve stood where your teams stand. I’ve led where your leaders lead. That’s why I understand both the challenges and the opportunities.

I don’t believe you can advise someone on something you’ve never done yourself. Everything I offer comes from more than 20 years of hands-on experience leading luxury retail businesses across the UK and Europe.

  • Managed flagship stores
  • Led regional retail & operations
  • Opened, closed and transformed boutiques
  • Delivered operational excellence across luxury retail
  • Built high-performing teams and developed future leaders
  • Strengthened wholesale partnerships and protected brand standards
  • Worked with globally recognised luxury brands including Ferragamo, Gucci, Louis Vuitton and Michael Kors

I don’t believe in complicated solutions.

I believe in listening first, understanding your business, your people and your goals, then working alongside you to deliver practical solutions that create lasting results.

Whether I’m supporting a flagship store, leading a retail transformation, strengthening operations, finding exceptional talent or stepping into an interim leadership role, my focus is always the same:

Deliver what was agreed. Do it properly. Leave the business stronger than I found it. Luxury is in the details. Excellence is in the execution.

Approach

Every project begins with one simple question.

What does success look like?

Once we define that together, I work alongside your business to make it happen.

  • You’ll find me in stores
  • Talking to teams
  • Walking the customer journey
  • Looking at the details others often overlook
  • Supporting managers
  • Improving processes
  • Finding practical solutions

Because that’s where real retail happens.

Contact

Ready to discuss retail operations, wholesale growth or team strategy?

Let’s talk.

Let’s Talk